Gathering Essential Files When Troubleshooting

For faster troubleshooting, please provide a description of the issue, visual evidence, your project file, and CANVID logs generated by the app.

Generating CANVID Logs

1. Click on the menu in the upper-left corner
2. Select Generate Logs
3. Save the logs to your preferred location for easy access

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Saving Your CANVID Project File

If possible, please send us a copy of your CANVID project file as well:

1. Open your project file in the CANVID editor
2. Click on the menu in the upper-left corner
3. Select Save Project As
4. Name your project file and choose a location to save it

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Note: You may upload and share the project file and/or any related images/video files using your favorite file-sharing solution (e.g. Google Drive etc.)

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Once you have the files ready, you may send them to support@canvid.com for further checking. You can also send us other relevant files, including screenshots and videos. These will help us greatly when trying to provide you with a solution.