How to Enable and Generate a Verbose Trace Log for Support

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Sometimes, our support team may request a more detailed log file to help troubleshoot an issue effectively. If you're asked to generate and send a verbose trace log, follow these steps:

1. Open CANVID and go to Pre-Recording Settings, then enable Verbose Trace Logging.

2. Try to recreate the issue.

3. Once the issue happens again, open the Main Menu (top-left) and select Generate Logs.. to save the log file.

4. Click Disable Verbose Logging (top-right).

5. Send the log file to support via chat.

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If you're asked to generate and send a non-verbose trace log file, refer to this guide instead.

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