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Troubleshooting and Help

Experiencing difficulties with Canvid? Discover troubleshooting tips for common issues and find out how to effectively report them to our support team.

Why Does My Camera Look Squished When Using NVIDIA Broadcast?

Learn how to prevent squished video in Canvid when using NVIDIA Broadcast with simple resolution tweaks.

December 17, 2024

Dropdown Menu Not Showing in Window Capture

Learn how to troubleshoot those elusive dropdown menus that don't appear in the recording when capturing your app using CANVID.

September 11, 2024

Zooms and Clicks Not Automatically Added in CANVID Recordings

Missing automatic zooms and clicks in CANVID screen recordings? Discover why this issue occurs and how to resolve it

September 11, 2024

Captured Window Only Showing Black

Learn how to fix black screen problems when recording specific windows and applications with CANVID.

September 11, 2024

CANVID Not Appearing After Launching the App

Learn how CANVID tackles the challenge of disappearing windows during screen recording. Discover the hidden hotkey that brings CANVID back on screen, even when using remote desktop tools.

September 11, 2024

Gathering Essential Files When Troubleshooting

Learn how to describe your issue, capture visual evidence, save your project file, and generate CANVID logs.

September 11, 2024